Returns & Exchanges

At Green Tea Shop, we want you to be fully satisfied with your premium loose-leaf tea and teaware. Due to the perishable nature of food products, we offer returns on unopened tea and damaged merchandise within 30 days of purchase.

Return Process

• 1.
  Verify Eligibility

  Ensure your tea packaging is unopened and in its original condition, or that your teaware is unused and in its original box.

• 2.
  Contact Support

  Email our customer care team with your order number and photos of any damaged items to receive a Return Merchandise Authorization (RMA) number.

• 3.
  Pack and Ship

  Securely package your items and include the RMA slip inside the box, then ship the package back to our distribution center using a tracked service.

• 4.
  Receive Refund

  Once our quality control team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.